How do I prevent the service from expiring?
The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 18 months.
However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.
I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?
 1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
Is there a way to send a SMS to a short code number?
Having an EU phone number, the SIM card does not offer SMS service to short code numbersHow to activate and set up the mobile data service on your mobile device or tablet?
How do I make a call within the country I am currently located?
What is your Return/Refund policy?
We do not give refunds for airtime.
You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.
We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.
There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.
We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.
There will be no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.
There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.
There will be no refunds of your account balance if you terminate the Service.
There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.
Are there any monthly fees or connection charges?
There are no monthly fees or connection charges for using OneSimCard international cell phone service.
If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.
Are there any additional roaming charges?
There are NO additional roaming charges. The rates you see listed on our Rates & Coverage page are the only rates you will be charged when making or receiving calls on your OneSimCard enabled cell phone.Does calling to a mobile phone cost more than calling to a land line?
No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.How should I send an SMSÂ to get charged only 15 cents per text message?
There are two ways for SMS message to be sent:
Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.
Â
© 2006-2022 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved