What kind of payments do you accept?
How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.
When do you charge my credit card?
Does OneSimCard offer a U.S. Military discount?Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
Can I pay with PayPal?Yes, you can pay with a verified PayPal account only. When paying with PayPal you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase set automatic recharge of you SIM card(s) Extra Number(s). Due to high level of PayPal fraud lately we will require to upload the goverment issue picture ID for additional verification.
When do you consider the rental package as having been returned?
Can I Pay with BITCOINS?Yes, You can pay with Bitcoins.
When I make a call using OneSim VoIP the quality of the call is not as good as the quality of the regular roaming connection. Can this be improved?The quality of a OneSim VoIP call is only defined by the quality of your Wi-Fi connection. This is the part of the connection that we can not control. Quality of the Wi-Fi connection is defined by many parameters, rather than just by the speed of the connection. With a good Wi-Fi connection the quality of the call will be similar to using our regular roaming network.
Is there a 911 emergency number in Europe that can be used with OneSimCard service?Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
How do I make a call within the country I am currently located?
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