What Start Date, End Date and shipping method should I choose when placing my cell phone rental order?
All orders are shipped out based on the rental Start Date that you enter and your shipping method. The Start Date is the latest day that you will need your phone rental before you leave for your trip (usually a day or two before you leave). The End Date is the day your package must be postmarked by to avoid any late return fees. Rentals will ship out with enough time to make sure you receive your order a couple of days prior to your Start Date.When my order will be shipped?
Sim card and phone orders placed during business hours before 3 PM Eastern Time will be shipped on the same day the order was placed. Orders placed after 3 PM will be shipped the next business day. The only exceptions are phone that are out of stock. In this case you will be notified about delayed shipping during the purchase.Can you provide me with a rental cost example for Alcatel GoFlip phone package?
Example 1:How do I install my eSIM?
Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM. You may scan the QR code by displaying it on the computer screen, another device, or a printed copy.
If you’ve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the Select SIM Card drop down menu.
If you have not purchased your eSIM yet, learn more about international eSIM here.
Do I need to have Data Roaming turned on for eSIM to work?
When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?
Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.
1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
     On Androids it is called SIM Toolkit app and it looks like one of the apps
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.
How do I purchase additional airtime?
The phone will come with $5 of initial airtime. There are three ways to purchase additional airtime.I am traveling in Saudi Arabia and can receive calls, but I can't make an outgoing call. What should I do?
Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
How To Activate Compatibility Mode:
Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.
How To Deactivate Compatibility Mode:
How To Dial Without Activating Compatibility Mode:
Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:
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There are no special instructions to receive calls in these countries.
Can I move balances from one SIM card to another?
We allow moving balances from one SIM card to another in the following cases:© 2006-2022 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved