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41. How To Use Questions
    • How do I make a call using OneSimCard global cell phone service?

      To make a call:
      • Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
        Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.
      With Europe & More SIM that does not use the callback to make a call, you will just get connected.

      With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIM:

      After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

      If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
42. Troubleshooting Questions
    • When I dial following your instructions it does not work. What's wrong?

      This answer applies to SIM cards purchased before January 1, 2017.

      Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.

      It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

               On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.

         

      1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
      2. Select "Settings
        Newer SIM Cards: Select Service Code option and follow instructions below:
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

          If for any reason after entering compatibily code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.

           

          iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.


          For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button

          * is a star character located on the keypad
          • To check your balance dial  *146*099# and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences
          • Activation of voice mail *146*091# and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
          • To listen to voice mail *146*095# and press the TALK (or SEND) button

          The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.

          We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.


          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.
          Again, this troubleshooting advice might be needed only for older SIM cards.

           

           

      43. OneSimCard General Service Questions
        • Can I get rewarded for referring friends to OneSimCard?

          Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!

          In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.

          To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.

          Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
      44. OneSimCard General Service Questions
        • Which phones are compatible with OneSimCard service?

          Any unlocked GSM phone is compatible with OneSimCard Europe & More SIM that does not require any special dialing instructions.
          For Plus and Data & Roam SIM cards, most GSM unlocked Tri-band or Quad-Band phones are compatible with OneSimCard service.

          Older Verizon & Sprint dual-mode CDMA/GSM "World Phones" such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown here.

           

          All iPhone modes and Androids GSM Phones are compatible with OneSimCard.

          Some phones will allow calling only from OneSimCard menu. Some phones will allow calling directly, but with the use of prefix *146* as described in the user guide.

          Some phones such as Samsung and some other brands require dialing a specific prefix *146* in front of the dialed string when used with a OneSimCard.

          For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
          * is a star character located on the keypad
          • To check your balance dial *146*099 and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences
          • Activation of voice mail *146*091 and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
          • To listen to voice mail *146*095 and press the TALK (or SEND) button

          The sequence *146* can be used from any phone. However, most phones do not require it.

          It is possible to make almost any phone entirely compatible so you can call directly without using the OneSimCard menu or *146* by following the simple programming instructions below.

          How to activate compatibility mode:

           

          1. Locate OneSimCard Menu.

           On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

                   On Androids it is called SIM Toolkit app and it looks like one of the apps

          1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
          2. Select "Settings
          Newer SIM Cards: Select Compatibility option and make sure "On" is selected
          Older SIM Cards: After selecting Settings:
          1. Agree with message by pressing "Yes"
          2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


          Here is an incomplete list of compatible mobile phones with notes about specific OneSimCard compatibility. We are constantly working on updating this list. Please share with us your experience about your specific wireless phone model and we will share this information with others.
      45. How To Use Questions
        • Is there a mobile app that will let me recharge my account and other services?

          Yes! Our myOneSim app for the iPhone devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. MyOneSim is available for download from the App store. Find more information in the Help section of your online account.

      46. How To Use Questions
        • How do I set up SMS text messaging on my phone?

          SMS messaging usually works without any additional setup of the phone.
          In rare cases when there are issues sending or receiving text messages, please look at the following:

          Problem with Sending SMS:

          • Incorrect SMSC number (SMS Service Center Address) in handset settings.

          SMSC number should be set as follows:

           

          1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

          a. China:  +85290296747

           

          2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

           

          Special instructions for Apple Phones:

          With Apple iPhones to check SMSC:

          From the phone dialer Dial *#5005*7672# 

          You will see the SMSC set currently on the the phone. 

          To change the SMSC on Iphone dial: 

          Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

          Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#


           

           

          If your phone requires the name of Message Center Name enter: SMSC
          SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
          Try sending SMS from OneSimCard menu

           

           Problem with Receiving SMS:

          • Receiving Handset does not have enough free memory for incoming SMS.
          • Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
          • Sender's SMS provider does not have an agreement with the receiving network.
      47. OneSimCard Rentals
        • How does the global cell phone rental program work?

          It's actually quite simple to rent a OneSimCard international cell phone phone bundle to use during your travels. Just tell us the date you need the phone and we'll ship a complete package directly to your door. Your package will include a mobile phone programmed with an international phone number, extra battery, charger, international travel plug adapter, holster, OneSimCard User Guide, $5 worth of initial airtime, and a US Mail return envelope. When you return from your trip, simply return the package in the envelope provided - just add postage.

          Update: As of March 5, 2018, all rentals come with a prepaid USPS Priority Mail return label. Simply attach it to the provided return envelope with your rentals inside and drop it off at the nearest post office. It’s that easy!

          When you tell us the country of your travel, we will select the SIM card type for you that offers the lowest calling rates in this country.

      48. M2M SIM Cards
        • Are there any data packages available for M2M SIM cards?

          M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

          You can view data package sizes and cost here.

          Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.
      49. M2M SIM Cards
        • Will I be able to see the usage details for my M2M SIM card?

          Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

          In addition, you can filter SIM cards using the following parameters:

          • SIM cards with Data Package to be activated when the traffic starts moving
            • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

          • SIM cards with data packages scheduled to get activated later
            • This option displays SIM cards with data packages scheduled to be activated on a particular date.

          • SIM with the balance below X
            • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

          • SIM cards with the data usage over the last X DAYS above Y MB
            • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

          • SIM Cards with the $ spending – Top X % in 30 days
            • This option displays SIM cards that are consuming the most funds for data and SMS usage.

          • SIM cards that reached monthly additions limit
            • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

          • SIM cards 10% below monthly additions limit
            • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)
      50. M2M SIM Cards
        • What services are provided on M2M SIM Card?

          OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying the Data & Roam SIM at www.OneSimCard.com

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