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111. Rates and Cost Questions
    • How much does it cost to receive a call with OneSimCard?

      Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.

      If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.

      All incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.

112. Rates and Cost Questions
    • Does calling to a mobile phone cost more than calling to a land line?

      No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.

      You can find all rates listed on our Rates & Coverage page.
113. Rates and Cost Questions
    • Is there a monthly or 30-day credit card spending limit for OneSimCard service?

      To reduce fraud, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your OneSimCard account and going to the Purchase History menu. There, you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.

      We strongly suggest that you set your monthly credit card limit before going overseas as dealing with the form on the road can be much more difficult.
114. Rates and Cost Questions
    • Does OneSimCard offer a U.S. Military discount?

      Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
115. Rates and Cost Questions
    • How does OneSimCard compare to the international roaming from the largest US carriers?

      OneSimCard can help you save a lot of money on international roaming abroad over large domestic carriers. Check out these rate tables to compare international roaming offerings from AT&T, Verizon, Sprint and T-Mobile.

116. Troubleshooting Questions
    • When I send an SMS text message I am sometimes charged for multiple outgoing text messages, what's wrong?

      This means that your SMS text message has been split up into multiple messages because it contains too many characters.

      Each standard GSM format SMS text message can be a maximum of 160 characters. If you send a text in a foreign language or that contains any unsupported characters, the text will be sent in Unicode format with a maximum character length of 70. If your text exceeds these character limits then it will automatically be split up and sent as multiple messages and your account will be charged accordingly for each outgoing SMS text message.
117. Ordering Questions
    • What is 1SIM FUND?

      The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:

      Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.

      OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.

      Example 1

      You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.

      First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.

      Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.

      Example 2

      You have 3 SIM cards and 3 personal second numbers.

      You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.

      Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.

      This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.

      Example 3

      You use your verified PayPal account to add money to the 1SIMCard Money Fund. The transaction from PayPal is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.

118. How To Use Questions
    • How Do I Check The Balance Of Purchased Data Plan?

      There are three ways to check the remaining balance of purchased data plan.

      1. On-line in the Discount Section of the My SIM Cards menu of your web account or in the mini account at https://ma.onesimcard.com/

      2. On Apple devices from OneSimCard Assist app

      3. From OneSimCard mobile phone: 

           Dial the following: *146*942#

       

      The remaining data balance will be displayed.

119. How To Use Questions
    • How do I make a call within the country I am currently located?

      You should make any call the same way as if you were making an international call.

      For example, you are in France and need to call Paris:
      You should dial 00331XXXXXXXX. Please note that you should not dial 01 for Paris, but rather just 1 after country code 33, because Paris' code is 1.

      Dialing 0 in front of 1 is required when making a regular long distance call within France to Paris. However, when making an international call or OneSimCard call, 0 is omitted.

      For example, if you are located in Italy and need to call Rome:
      You should dial 003906XXXXXXXX, as Rome's code is 06.

      Get more information about international dialing codes.
       
      If you are unsure about how to properly dial an international number, you can Click here for more detailed country by country dialing instructions.
120. How To Use Questions
    • How do I prevent the service from expiring?

      The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 18 months.

      However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

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