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121. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial  *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.


      122. Troubleshooting Questions
        • When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?

          Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.

          To get around this problem, you should try either of these methods:
          • Locate the OneSimCard menu on your phone. (Some phones have it in Applications.)
            Make a call using menu 'Call'.
          • You can also make a call by dialing directly *146*00 Country Code Number#
            For example, to make a call to the USA, you would dial *146*0018574440686# (do not forget to hit pound at the end of the number)
          * is a star character located on the keypad
          Other examples of how to use th *146* dialing prefix if necessary:
          • To check your balance dial  *146*099# and press the TALK (or SEND) button
          • To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
            where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
          • You need to press * on your phone in the above dialing sequences (it is a star character located on the keypad)
          • Activation of voice mail *146*091# and press the TALK (or SEND) button
          • Deactivation of voice mail *146*090# and press the TALK (or SEND) button
          • Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
          • To listen to voice mail *146*095# and press the TALK (or SEND) button

          The prefix *146* and # at the end can be used from any phone. However, newer OneSimCard SIM do not require it and you should be able to dial codes directly, 091, 094, 095, 099 or 098XXXX*XX Talk.

          If you have an older SIM and the dialing does not work without entering *146*, please follow these simple instructions to remove the need to dial *146*:

          How to activate compatibility mode:

          1. Locate OneSimCard Menu.

           On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

                   On Androids it is called SIM Toolkit app and it looks like one of the apps

          1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
          2. Select "Settings
          Newer SIM Cards: Select Compatibility option and make sure "On" is selected
          Older SIM Cards: After selecting Settings:
          1. Agree with message by pressing "Yes"
          2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

          When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.


          If your phone is built on Android, you can download an application that will remove the callback ring completely (Android OS version 5 or below) called OneSimCard Direct from Google Play.
      123. OneSimCard Rentals
        • How do I purchase additional airtime?

          The phone will come with $5 of initial airtime. There are three ways to purchase additional airtime.
          1. You can buy the airtime on-line by logging into your account at www.onesimcard.com. Your account will be created automatically when we ship you the phone.
          2. You can set up an auto-recharge which will automatically add value to your existing balance once it goes below a predetermined balance.
          3. You can use your Global Mobile Phone, by submitting a recharge order from the handset. Your credit card on file will be charged and the airtime will be added instantly.
      124. M2M SIM Cards
        • Are there any data packages available for M2M SIM cards?

          M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

          You can view data package sizes and cost here.

          Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.
      125. M2M SIM Cards
        • Will I be able to see the usage details for my M2M SIM card?

          Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

          In addition, you can filter SIM cards using the following parameters:

          • SIM cards with Data Package to be activated when the traffic starts moving
            • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

          • SIM cards with data packages scheduled to get activated later
            • This option displays SIM cards with data packages scheduled to be activated on a particular date.

          • SIM with the balance below X
            • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

          • SIM cards with the data usage over the last X DAYS above Y MB
            • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

          • SIM Cards with the $ spending – Top X % in 30 days
            • This option displays SIM cards that are consuming the most funds for data and SMS usage.

          • SIM cards that reached monthly additions limit
            • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

          • SIM cards 10% below monthly additions limit
            • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)
      126. M2M SIM Cards
        • What is the expiration rule for OneSimCard M2M SIM card

          M2M OneSimCard in an individual account will expire 60 days after the date when there is no balance on the SIM. Once the SIM card expires, it can't be reactivated. Different rules are applied to the maintenance of corporate accounts.
      127. M2M SIM Cards
        • What network coverage is offered on M2M SIM Card?

          OneSimCard M2M SIM work on major networks of the countries where it is being used.
          For example in USA the service is offered on AT&T and T-Mobile network. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.
          You can view networks offered in each country on the M2M Rates and Coverage page.
      128. M2M SIM Cards
        • What services are provided on M2M SIM Card?

          OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying the Data & Roam SIM at www.OneSimCard.com

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