How do I check my OneSimCard balance?
How do I make a call using OneSimCard global cell phone service?To make a call:
Can I use a OneSimCard phone to send an SMS message?
Can I use a OneSimCard phone to send an SMS message?
Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.
SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More or the Expedition , the main number of the that starts with 372 will be displayed on the text receiver phone. With the Universal , you can select what caller ID will be shown on the SMS receiving party phone.
You can also send SMS messages from OneSim VOIP app at much lower rates.
You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.
Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.
These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.
Can I check my Voice Mail from a phone other than my OneSimCard phone?Yes. You can access the Voice Mail from other phones.
Yes. Your OneSimCard mobile number can currently be forwarded to EU, Canada, USA, Russia, Ukraine and Belarus numbers. It's 100% free to forward your OneSimCard phone number to many countries including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com.
To enable/disable call forwarding from your online account:
Log in at OneSimCard.com and go to the Mymenu. Select your number and enable/disable Call Forwarding on this screen.
To enable/disable call forwarding from your phone:
Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)
Neweruse *81* instead of *081*
Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.
If you get an "Unknown Format?" message, dial *146*81*0016175551212#
To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.
There is no OneSimCard Menu (
There is no OneSimCard Menu (Toolkit) in my Android phone. How can I fix this?
Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled asToolkit, to be disabled.
If you do not see theToolkit app in your Android phone, please try doing the following:
Go to Settings>Security>SetupLock>Lock . It will ask for the default PIN. Enter 0000. Power off the phone and turn it back on. The Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.
On Android version 5.1 go to Settings >> Toolkit
Once you have access to theToolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.
I have a Verizon or Sprint "World Phone"¬†from BlackBerry, Samsung, LG KP series, etc., can I use it with OneSimCard?
Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series,¬†HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.
To make an outgoing call you may need to do the following:
Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:
For example, to call¬†to Boston USA you should go to the SMS menu of the phone and send a message:
1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.
2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000
Do international cell phones purchased from OneSimCard come with a warranty?Unless otherwise noted, all phones sold on OneSimCard.com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to acts of god, neglect, water damage, or other intentional or unintentional abuses of the phone. OneSimCard does offer currently extended warranties available for purchase.
I just activated myand can't make a successful test call. What's wrong?If you just activated your
Will¬†a OneSimCard international
Will¬†a OneSimCard internationalwork with my mobile phone?
OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.
If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.
If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.
If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone¬†and SIM card bundle from us, which all come preloaded with our international , $10 balance¬† and OneSimCard Apps Installed.
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