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61. Rates and Cost Questions
    • I used a large amount of data  even though I barely used data, what happened?

      Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30¢ per session, however in Europe and elsewhere it can be as little as 1¢. Check all rates.
        

      Each mobile data session is charged for a minimum of 100kB usage. Even if you check just one 3k email you will be charged for 100kB of usage.


      Please note: Some phones, like iPhones, Androids, and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone and disable mobile data roaming if you will not be needing data service. By default, all SIM cards are pre-programmed with data service enabled, once you activate your data package.

       

62. Rates and Cost Questions
    • Can I Pay with BitCoins?

      Yes, You can pay with Bitcoins.

       

      Yes, You can pay with Bitcoins.


      When paying with Bitcoins you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).


      Follow these steps:

      1. Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
      2. Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
      3. Select amount you would like to add to your OneSimCard fund.
      4. Click on BITCOIN button. You will be provided with few options for sending bitcoins.
      5. Follow the instructions on the screen.
      6. Once paid and funds are received by OneSimCard, you will be notified by email. While it usually takes no more than 2 hour for the payment to be posted to your 1SIM FUND, it could take up to 24 hours. Once you receive the confirmation email, you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your 1SIM FUND.

63. How To Use Questions
    • How should I send an SMS to get charged only 15 cents per text message?

      There are two ways for SMS message to be sent:

      • From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
      • Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
        Find detailed rate information here.
      Another way to reduce the cost of sending Text is to use the SIM VOIP app and send SMS from the app. This will reduce the cost of sending SMS significantly.


      Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

       

      This does not apply to DataMax SIM cards.

64. OneSim VoIP
    • What is the cost of calling between two OneSim VoIP phones?

      Calls between two OneSim VoIP phones are absolutely free.
65. Rates and Cost Questions
    • Are there any discount SMS text message plans available in Europe or other countries?

      Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

      Discount SMS 100 Plan

      When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

      New SMS plans are available in following countries:
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

      To check how many days and SMS messages are left, dial *146*922*1#
      Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

       

       

66. How To Use Questions
    • Is there a mobile app that will let me recharge my account and other services?

      Yes! Our myOneSim app for the iPhone devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. MyOneSim is available for download from the App store. Find more information in the Help section of your online account.

       

      DataMax SIM cards can't be managed by myOneSim app at this time

67. OneSim VoIP
    • Which phone number will be shown on the caller ID when I make a call using OneSim VoIP?

      Your active OneSim VoIP Personal Extra Number (PEN) will be shown on the caller ID.
68. OneSim VoIP
    • I can make calls through OneSim VoIP. However incoming calls are going through my roaming SIM. What's wrong?

      If your incoming calls are not being routed through the OneSim VoIP app then you are either not connected to Wi-Fi or the OneSim VoIP app is not active.

      Please make sure to check your phone's sleep settings, as they are usually preset to have Wi-Fi turn off when the phone enters sleep mode. To prevent this and to keep OneSim VoIP active for incoming calls, find the settings in your phone and set it so Wi-Fi does not turn off when the phone enters sleep mode.

      Note: if the OneSim VoIP logo on the top of your phone display is gray then you will not be able to receive calls through the application. When the logo is yellow that means you are connected and can receive calls through OneSim VoIP.
69. Rates and Cost Questions
    • Can I keep receiving calls made to my regular cell phone or landline numbers while traveling abroad?

      Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

      Your OneSimCard international Universal and Expedition SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card. For eSIM World and DataMax eSIM, you can order Personal Extra Numbers (PENs) as needed for an additional cost.

      You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

      Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

      Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

      You can forward your calls to your 1SIM VoIP PEN. Simply forward all calls from your phone number to your 1SIM VoIP PEN using the directions below. Normal charges will apply for receiving calls to your 1SIM VoIP number (there will be NO extra $0.20, or $0.25 for UK PEN, cost to receive a call on OneSim VoIP).

      Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your wireless carrier for assistance if needed.

      Alltel, , Verizon Wireless, Cricket Wireless

      To activate Call Forwarding:

      1. Press *72 on your cellular phone.
      2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
      3. Press OK/Send (a tone will confirm that Call Forwarding is active).

      * is a star character located on the keypad

      To deactivate Call Forwarding:

      1. Enter *720 on your cellular phone.
      2. Press OK/Send (a tone will confirm the deactivation).

      T-Mobile and AT&T Wireless GSM phones

      To activate Call Forwarding:

      1. Press *21* on your cellular phone.
      2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

      To deactivate Call Forwarding:

      1. Enter #21# on your cellular phone.
      2. Press OK/Send.

       

70. Ordering Questions
    • What kind of payments do you accept?

      We accept Visa, MasterCard, Discover, American Express and Bitcoin.

      U.S. corporations can pay with company checks, ACH or wire transfer. No order will be processed until funds are cleared

      For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.

      Attention: Customers from the following countries must use Bitcoin option only (we will not accept credit cards as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.

       

      To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.

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