What Is the Difference Between "Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More, OneSimCard Universal and eSIM.
Callback calling also allows the caller to enter the international call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial.
When does a Personal Extra Number (PEN) subscription start?
New SIM card orders with PENs
Your monthly, quarterly, bi-annual or annual subscription to a Personal Extra Number starts the moment your order has been shipped. If you do not need your Extra Number to be active right away, you can always wait and order an Extra Number later at any time by logging into your account.
eSIM orders on onesimcard.com do not require shipping.
PENs added to existing SIM cards
These PEN subscriptions are activated right after the order has been processed. The activation is virtuallyinstant, unless your PEN order requires additional documents for verification. Please see the local number information page for the list of any additional document requirements by country.
Free Trial PENs
Many SIM cards come with Free Trial PENs that are inactive by default. You can activate Free trial PENs at any time from your account.
BANK SMS Verification PEN
The SMS Verification PEN is the only PEN that can be used without a SIM card. These PENs are activated instantly if ordered on their own or added to an existing active SIM card.
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When I dial following your instructions it does not work. What's wrong?
This answer applies to SIM cards purchased before January 1, 2017.
Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
 1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
     On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.
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Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.
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iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.
For example, calling to USA:Â Dial *146*0016175551212# and press the TALK (or SEND) button
The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.
We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.
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The  eSIM World, eSIM Asiania, OneSimCard Europe & More and Universal SIM cards do not use the callback to make an outgoing call in over 70 countries.
Currently, the mobile application to remove the callback on other SIM cards is not available.
How can I dial '+' on my phone when making call?
Note: You can always dial 00 instead of + when making outgoing calls. For example, to reach OneSimCard customer service in the USA you can just dial 001 617 3138888.
You should consult the phone manual for this info. Different manufacturers have specific ways to access the '+' key, so make sure you know yours.
Here are few known ways:
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I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?
 1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?
How to activate compatibility mode:
 1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)
    2. Select "Settings"
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.
When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?
Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.
To get around this problem, you should try either of these methods:
* is a star character located on the keypad
Other examples of how to use the *146* dialing prefix if necessary:
The prefix *146* and # at the end can be used from any phone. However, newer OneSimCard SIM do not require it and you should be able to dial codes directly, 091, 094, 095, 099 or 098XXXX*XX Talk.
If you have an older SIM and the dialing does not work without entering *146*, please follow these simple instructions to remove the need to dial *146*:
How to activate compatibility mode:
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 1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
     On Androids it is called SIM Toolkit app and it looks like one of the apps
Newer SIM Cards: Select Compatibility option and make sure "On" is selected
Older SIM Cards: After selecting Settings:
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.
I am traveling in Saudi Arabia and can receive calls, but I can't make an outgoing call. What should I do?
Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
How To Activate Compatibility Mode:
Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.
How To Deactivate Compatibility Mode:
How To Dial Without Activating Compatibility Mode:
Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.
For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:
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There are no special instructions to receive calls in these countries.
How do I set up SMS text messaging on my phone?
SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:
Problem with Sending SMS:
SMSC number should be set as follows:
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1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:
a. China:  +85290296747
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2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041
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Special instructions for Apple Phones:
With Apple iPhones to check SMSC:
From the phone dialer Dial *#5005*7672#Â
You will see the SMSC set currently on the phone.Â
To change the SMSC on Iphone dial:Â
Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.
Expedition (formerly Data & Roam) and Europe & More SIMs in any country:Â **5005*7672*+37256100041#
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If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu
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 Problem with Receiving SMS:
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