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11. Ordering Questions
    • Is there a nano-SIM version available for my iPhones or other phones?

      Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

12. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial¬† *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.

      13. OneSim VoIP
        • What is the cost of calling between two OneSim VoIP phones?

          Calls between two OneSim VoIP phones are absolutely free.
      14. How To Use Questions
        • How do I make a call using OneSimCard global cell phone service?

          To make a call:
          • Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
            Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.
          With Europe & More SIM that does not use the callback to make a call, you will just get connected.

          With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIM:

          After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

          If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
      15. How To Use Questions
        • I have a Verizon or Sprint "World Phone"¬†from BlackBerry, Samsung, LG KP series, etc., can I use it with OneSimCard?

          Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

          To make an outgoing call you may need to do the following:

          Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

          To: 9146
          Message: 00 + Country Code + Number

          For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

          To: 9146
          Message: 0015844440686
          After your SMS is sent wait approximately 3-10 seconds. You will get a callback as usual and your call will be connected to the destination number.

           

          Please Note:

          1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

          2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

      16. Rates and Cost Questions
        • How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?

          Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

          Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

          You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

          If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

      17. How To Use Questions
        • Can I check my Voice Mail from a phone other than my OneSimCard phone?

          Yes. You can access the Voice Mail from other phones.

          First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.

          Once the password is set up, you can dial voice mail access number:

          Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770

          Local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905

          New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.

          IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
      18. How To Use Questions
        • How do I set up SMS text messaging on my phone?

          SMS messaging usually works without any additional setup of the phone.
          In rare cases when there are issues sending or receiving text messages, please look at the following:

          Problem with Sending SMS:

          • Incorrect SMSC number (SMS Service Center Address) in handset settings.

          SMSC number should be set as follows:

           

          1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

          a. China:  +85290296747

           

          2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

           

          Special instructions for Apple Phones:

          With Apple iPhones to check SMSC:

          From the phone dialer Dial *#5005*7672# 

          You will see the SMSC set currently on the phone. 

          To change the SMSC on Iphone dial: 

          Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

          Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#


           

           

          If your phone requires the name of Message Center Name enter: SMSC
          SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
          Try sending SMS from OneSimCard menu

           

           Problem with Receiving SMS:

          • Receiving Handset does not have enough free memory for incoming SMS.
          • Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
          • Sender's SMS provider does not have an agreement with the receiving network.
      19. Troubleshooting Questions
        • What should I do if my OneSimCard phone or SIM card is lost or stolen?

          If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

          To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.

          Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

      20. Troubleshooting Questions
        • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

          This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
          Older SIM cards might require entering the compatibility code on your  iPhone.

          How to activate compatibility mode:

           1. Locate OneSimCard Menu.

           On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

          1. Open "OneSimCard" menu ( SIM Applications)
          2. Select "Settings
          Newer SIM Cards: Select Compatibility option and make sure "On" is selected
          Older SIM Cards: After selecting Settings:
          1. Agree with message by pressing "Yes"
          2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


          We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
          If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

          Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.

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