How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?
Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.Do I need to have a OneSimCard SIM card installed in my phone to use OneSim VoIP?
No. OneSimCard SIM is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have OneSimCard account with a VoIP capable PEN.I just arrived in a foreign country and my phone is not working, what should I do?
If you left your phone on during your flight or cruise then you should fully power down and restart your phone. Once your phone powers back on it should automatically select an available roaming network.How can I contact customer support?
There are a number of ways you can contact customer support.How does OneSim VoIP work when the call is received?
When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.I have a OneSimCard SIM and my phone will not register on a roaming network, what's wrong?
Sometimes when moving from the USA, Canada or Mexico to another country, the SIM card will need to be reset to properly register on a new country roaming network.
How much does it cost to receive a call with OneSimCard?
For Universal, Expedition, and eSIM World SIM cards, receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.
If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.
For DataMax and DataMax eSIM card types, you can make and complete calls using the 1SIM VoIP App available on Google’s Play Store and Apple’s App Store:
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Apple App Store:Â http://itunes.apple.com/us/app/onesim-voip/id510371587
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For Universal, Expedition, and eSIM World SIM cards, Â all incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.
For DataMax and DataMax eSIM SMS messages are sent and received using the 1SIM VoIP App. The cost to receive SMS using the 1SIM VoIP App is $0.05 in most countries, The cost to send an SMS using 1SIM Voip App is $0.10 in most countries. See all rates on our international cell phone rates page.
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How do I prevent the service from expiring?
The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 18 months.
However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.
DataMax and DataMax esim card have different expiration rules. The SIM is valid for 1 year after the purchase. The initial $10 purchase price keeps the SIM active for 1 year. After one year SIM will expire if not renewed for 1 year for $10 or there is no active data packages on the SIM.
If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.Â
How often do I need to recharge my OneSimCard account?
Your OneSimCard global SIM card and European phone number will never expire as long as you make at least one call every 18 months. If you fail to make or receive at least one call every 18 months, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.
However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.
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DataMax SIM card has different rules. There is no balance on the SIM, so the balance will not expire. The SIM will expire 1 year after the purchase if either not renewed for one year for $10 or 7 days after the active data package has expired.
How do I order Discount Call, Text and Data plans?
You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.Â
NOTE: for DataMax and DataMax eSIM, there are no call or text messaging discount package, since these are already deeply discounted through the 1SIM VoIP App.
To order a discount package for your SIM card, follow these steps:
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Future data plan activation:
a. You can set up the maximum number of times data packages to be activated automatically when the package is used up or expired.
b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.
Note:Â eSIM World data plan activation may vary from regular Universal or Expedition SIM cards. Please follow directions on the account page.
To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page.
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