Can I transfer my
Can I transfer myand balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?
Can I keep receiving calls made to my regular cell
Can I keep receiving calls made to my regular cellor landline while traveling abroad?
Yes, you can easily forward calls from your regular cell, home , office, etc. to your OneSimCard while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S.. To forward your regular U.S. to the SIM, just set them to forward to the U.S. that's included with your SIM card.
You can also order unlimited Personal Extra
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless
To activate Call Forwarding:
To deactivate Call Forwarding:
T-Mobile and AT&T Wireless GSM
To activate Call Forwarding:
To deactivate Call Forwarding:
Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.
I have Range Roamer (Rangeroamer, Chit-Chat), I-Roam ( Iroam), Expo Mobile, Brighttel or iKappa SIM cards withstarting with +372. Can I switch to become OneSimCard customer?If you currently have RangeRoamer (Range Roamer or Chit-Chat), I-Roam, Expo Mobile, Brighttel or iKappa SIM cards with the country code +372 ( Estonia) and can't get a service from the vendor you purchased the SIM card from and thus having problem, you can register the SIM with OneSimCard.com and keep the
Yes. Your OneSimCard mobilecan currently be forwarded to EU, Canada, USA, Russia, Ukraine and Belarus . It's 100% free to forward your OneSimCard to many countries including to U.S. or Canadian . Forwarding to some countries, as well as to satellite , will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com.
To enable/disable call forwarding from your online account:
Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM cardand enable/disable Call Forwarding on this screen.
To enable/disable call forwarding from your:
Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-toin international format: 00+countrycode+ )
Newer SIM cards use *81* instead of *081*
Example: to forward to U.S.1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.
If you get an "Unknown Format?" message, dial *146*81*0016175551212#
To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.
Whichwill be shown on the caller ID when I make a call using OneSim VoIP? Your active OneSim VoIP Personal Extra (PEN) will be shown on the caller ID.
I have an iPhone and am receiving charges for SMS sent to a UK mobile447786205094. Why?This is a known issue with Apple's Facetime and iMessage applications on Apple iPhone¬† devices. We recommend disabling Facetime and iMessage so it will not be able to automatically send SMS to this 447786205094
When does a Personal Extra
When does a Personal Extra(PEN) subscription start?
New SIM card orders with PENs
Your monthly, quarterly, bi-annual or annual subscription to a Personal Extrastarts the moment your order has been shipped. If you do not need your Extra to be active right away, you can always wait and order an Extra later at any time by logging into your account.
eSIM orders on onesimcard.com do not require shipping.
PENs added to existing SIM cards
These PENs subscriptions are activated right after the order has been processed. The activation is pretty much instant, unless your PEN order requires additional documents for verification. Please see the local number information page for the list of any additional document requirements by country.
Free Trial PENs
Many SIM cards come with Free Trial PENs that are inactive by default. You can activate Free trial PENs at any time from your account.
BANK SMS Verification PEN
The SMS Verification PEN is the only PEN that can be used without a SIM card. These PENs are activated instantly if ordered on their own or added to an existing active SIM card.
Do international cellpurchased from OneSimCard come with a warranty?Unless otherwise noted, all sold on OneSimCard.com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to acts of god, neglect, water damage, or other intentional or unintentional abuses of the . OneSimCard does offer currently extended warranties available for purchase.
Does OneSimCard offer any Hearing Aid Compatible (HAC)? Yes. You can find a list of available HAC here.
Can I use a OneSimCard
Can I use a OneSimCardto send an SMS message?
Of course you can! Simply send and receive SMS texts according to your
SMS messages sent to a OneSimCard should always be sent to the main OneSimCard mobile rather than to an optional Extra , with the exception of new SMS enabled in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main of the SIM that starts with 372 will be displayed on the text receiver . With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party .
You can also send SMS messages from OneSim VOIP app at much lower rates.
You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum of daily SMS sent to the SIM over email or web is 25.
Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.
These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.
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