How do I install my eSIM?
Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM.¬† You may scan the QR code by displaying it on the computer screen, another device, or a printed copy.
If you‚Äôve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the SelectCard drop down menu.
If you have not purchased your eSIM yet, learn more about international eSIM here.
What kind of payments do you accept?
I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?
How to activate compatibility mode:
¬† 1. Locate and Open "OneSimCard" Menu. ( It could ¬†be displayed as STK Menu)
¬† ¬† ¬† ¬† 2.¬†Select "Settings"
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.
Can I move balances from onecard to another? We allow moving balances from one
Can eSIM be used for Data, Calls and Texts?
How does OneSim VoIP work when the call is received?When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.
Which phone number will be shown on the caller ID when I make a call using OneSim VoIP?Your active OneSim VoIP Personal Extra Number (PEN) will be shown on the caller ID.
I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My Cards menu in your online account.
How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?Log in to your OneSimCard account, go to the My Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are VOIP capable except for UK Mobile numbers.
What is the cost of calling between two OneSim VoIP phones?Calls between two OneSim VoIP phones are absolutely free.
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