Do you offer eSIM option for iPhones and Androids?
Yes. OneSimCard offers now an eSIM.What is the difference between OneSimCard Universal, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More SIM cards?
All 3 OneSimCard SIMs work in a very similar manner. They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All OneSimCards also offer many additional features such as Global Concierge, 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.
The main difference between the 3 SIM cards is that OneSimCard Universal offers Voice and SMS Text Messaging in many more countries as well as lower data rates. The OneSimCard Expedition (formerly Data & Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not. For some countries like Canada, Cuba, Brazil and a few others, the OneSimCard Expedition (formerly Data & Roam) offers lower calling rates.
The OneSimCard Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe and Universal SIM cards offer easy Direct Dialing in 40 and 75 countries respectively, while OneSimCard Expedition (formerly Data & Roam) utilizes callback. Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.
OneSimCard Universal, Plus, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More also operate on different networks in many countries.
You can compare rates for all these SIM cards here.
The newly offered OneSimCard Europe & More and the Universal SIM does not use the callback to make an outgoing call in over 70 countries.
With OneSimCard Plus or Expedition (formerly Data & Roam) SIM:
Normally, when you make a call with OneSimCard the phone will ring back within a few seconds after dialing and you will then get connected. You can eliminate this callback if you have a smarphone running Android (OS version 5 or below) by downloading and installing our OneSimCard Direct mobile app.
For phones using Android (OS version 5 or below):
OneSimCard Direct app allows you to hide the callback and makes it easier to make a call directly from your phone's address book. Unfortunately it is not available on the newer version of Androids, nor on iPhone.
Once the application is installed on your phone, please run it once and then turn your phone off and back on. You will then be able to dial without receiving the callback.There is no OneSimCard Menu (SIM Toolkit) in my Android phone. How can I fix this?
Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.
If you do not see the SIM Toolkit app in your Android phone, please try doing the following:
Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.
On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit
Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.
When I dial following your instructions it does not work. What's wrong?
This answer applies to SIM cards purchased before January 1, 2017.
Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.
It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.
How to activate compatibility mode:
1. Locate OneSimCard Menu.
On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
If for any reason after entering compatibily code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.
Please bear in mind that Android phones can use OneSimCard Direct App available free for download from Google Play. Using this app takes care of the Android phones compatibility issues, allows to remove the callback ring (Android OS version 5 or below) and also will automatically correct mis-dialed phone calls in most cases. iPhone users can download OneSimCard Assist App from iTunes that will do the same, except for removing the ringback.
For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.
We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.
When I try to make a call, I get a message 'Call is modified and cannot be made'. What does that mean?
Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.
1. Locate OneSimCard Menu.
On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
On Androids it is called SIM Toolkit app and it looks like one of the apps
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.
How do I check my OneSimCard balance?
Just dial 099 "Send" from your OneSimCard phone and in few minutes the balance will be displayed on the screen of your phone. Customers with iPhones can use OneSimCard Assist app to check balances and many other things. Customers with Android phones can use OneSimCard Direct app for this.How Do I Check The Balance Of Purchased Data Plan?
There are three ways to check the remaining balance of purchased data plan.
1. On-line in OneSimCard Menu of your account in the Discount Section of the page.
2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app
3. From OneSimCard mobile phone:
Dial the following:
*146*942#
The remaining data balance will be displayed.
Is there a mobile app that will let me recharge my account and other services?
Yes! Our OneSimCard Direct app for the iPhone and Android devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. OneSimCard Direct is available for download from Google Play for Android phones and from the App store. Find more information in the Help section of your online account.
What Is the Difference Between "Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More.
Callback calling also allows the caller to enter the international call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the OneSimCard Direct mobile app hides the callback.
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