Back to Main Support Page

21. Rates and Cost Questions
    • Does calling a mobile phone cost more than calling a landline?

      No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line. This is true for using regular cellular voice or 1SIM VoIP App.

      You can find all rates listed on our Rates & Coverage page.

22. Rates and Cost Questions
    • Is it free for someone to call my OneSimCard number using Viber?

      Through a unique partnership with Viber, your primary OneSimCard number (+372) can be called free of charge for any Viber user! (requires activation and special dialing instructions, see below)

      HOW: When this feature is activated, Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.

      TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Viber Calls" and click Enable to activate this option.

      COST: The call is free for the Viber user. The cost of receiving the Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.

      PLEASE NOTE:

      • When dialing in Viber, if Viber user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
      • If the “free calls to OneSimCard from Viber” option is not activated for a particular OneSimCard number, when a Viber user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”

      PLEASE NOTE: Viber is not available for the DataMax or DataMax eSIM

23. OneSim VoIP
    • What is the cost of calling between two OneSim VoIP phones?

      Calls between two OneSim VoIP phones are absolutely free.
24. eSIM
    • Do you offer an eSIM option for iPhones, Androids or Tablets?

      Yes. The OneSimCard eSIM option is available for use with iOS and Android phones, smart watches and even Windows tablets.

      eSIM is not a physical SIM, but rather a program that can be downloaded to eSIM compatible phones and device.

      The list of supported devices includes:

      iOS:
      • iPhone 15 Pro Max
      • iPhone 15 Pro
      • iPhone 15 Plus
      • iPhone 15
      • iPhone 14 Pro Max
      • iPhone 14 Pro
      • iPhone 14 Plus
      • iPhone 14
      • iPhone 13 Pro Max
      • iPhone 13 Pro
      • iPhone 13 mini
      • iPhone 13
      • iPhone 12 Pro Max
      • iPhone 12 Pro
      • iPhone 12 mini
      • iPhone 12
      • iPhone 11 Pro Max
      • iPhone 11 Pro
      • iPhone 11
      • iPhone XS
      • iPhone XS Max
      • iPhone XR
      • iPhone SE 3 (2022)
      • iPhone SE 2 (2020)


      Apple iPad models with an eSIM:

      • iPad Pro 11" (1st Gen or later)
      • iPad Pro 12.9" (3rd Gen or later)
      • iPad Air (3rd Gen or later)
      • iPad (7th Gen or later)
      • iPad mini (5th Gen or later)

      Android:
      • Arrows A101 FC
      • Fairphone 4
      • Google Pixel Fold
      • Google Pixel 8 Pro
      • Google Pixel 8
      • Google Pixel 7a
      • Google Pixel 7 Pro
      • Google Pixel 7
      • Google Pixel 6 Pro
      • Google Pixel 6
      • Google Pixel 6a
      • Google Pixel 5
      • Google Pixel 4
      • Google Pixel 4a
      • Google Pixel 4 XL
      • Honor Magic 4 Pro
      • Honor Magic 5 Pro
      • Huawei P40
      • Huawei P40 Pro
      • Huawei Mate 40 Pro
      • Motorola RAZR 40 Ultra
      • Motorola EDGE 40 Pro
      • Motorola G53 5G
      • Motorola G52J 5G
      • Motorola G53J 5G
      • Nokia XR21
      • Nokia G60
      • Nokia X30
      • Nuu X5
      • Oppo Find X3
      • Oppo Find X3 Pro
      • Oppo Find X5
      • Oppo Find X5 Pro
      • Oppo Find N2 Flip
      • Oppo Reno 5 A
      • Oppo A55s
      • Oppo Reno6 Pro 5G
      • Rakuten Hand 5G
      • Rakuten Mini
      • Rakuten Big‑S
      • Rakuten Big
      • Samsung Galaxy A54 5G
      • Samsung Galaxy Fold
      • Samsung Galaxy Note20
      • Samsung Galaxy Note20 Ultra
      • Samsung Galaxy S23
      • Samsung Galaxy S23+
      • Samsung Galaxy S23 Ultra
      • Samsung Galaxy S22
      • Samsung Galaxy S22+
      • Samsung Galaxy S22 Ultra
      • Samsung Galaxy S21 5G
      • Samsung Galaxy S21+ 5G
      • Samsung Galaxy S21 Ultra 5G
      • Samsung Galaxy S20
      • Samsung Galaxy S20+
      • Samsung Galaxy S20 Ultra
      • Samsung Galaxy Z Flip
      • Samsung Galaxy Z Fold 2
      • Samsung Galaxy Z Fold 3 5G
      • Samsung Galaxy Z Fold 4
      • Samsung Galaxy Z Flip 3 5G Fold
      • Samsung Galaxy Z Flip 3 5G
      • Samsung Galaxy Z Flip 4
      • Samsung Galaxy Z Flip 5
      • Samsung Galaxy Z Fold 5
      • Sharp Aquos R8 Pro
      • Sharp Aquos Sense 7
      • Sharp Aquos Sense 4 lite
      • Sony Xperia 10 III Lite
      • Sony Xperia 1 IV
      • Sony Xperia 5 IV
      • Sony Xperia 10 IV
      • Sony Xperia 1 V
      • Sony Xperia 5 V
      • Sony Xperia 10 V
      • Xiaomi 12T Pro
      • Xiaomi 13
      • Xiaomi 13 Pro
      • Xiaomi 13 Lite

      Windows 10:
      Acer Swift 7, ASUS NovaGo, HP Envy x2, Lenovo IdeaPad Miix 630, Lenovo Yoga 630, Microsoft Surface Pro X/Go 2/Pro with LTE Advanced.

      Learn more about eSIM compatibility on the eSIM page.

       Note: iPhonesmanufactured for the Chinese Market have 2 physical SIM card slots and are not eSIM capable. Pixel 3a can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.
25. Rates and Cost Questions
    • What is the cost to make calls from a OneSimCard phone to another OneSimCard phone?

      It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

      Example 1: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.

      Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

      PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate. 

      To call using the 1SIM VoIP App to another user on the 1SIM VoIP App, this call is free, so long as you are calling the PEN associated with their 1SIM VoIP App.

       

26. Rates and Cost Questions
    • Is there a 911 emergency number in Europe that can be used with OneSimCard service?

      Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.

       

      For DataMax and DataMax eSIM SIM cards, while there is no voice calling feature without the use of 1SIM VoIP, which doesn’t support emergency calling, most cell phones ALWAYS allow you to call emergency numbers, even without a SIM inserted into the phone. In Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.

27. Rates and Cost Questions
    • Is there a way to send a SMS to a short code number?

      The SIM card does not offer SMS service to short code numbers

      OneSimCard offers special US Phone Numbers working with the SIM or even without SIM which are capable of receiving SMS from Short Codes, like those sent by Banks, Paypal and other institutions as well as replying to short codes SMS using 1SIM VOIP app.
28. OneSim VoIP
    • What is required to use the OneSim VoIP mobile application?

      OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 8 or higher, or Apple device (iPhone, iPad, iPod Touch) with iOS 6.1 or higher.

      Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account.

29. How To Use Questions
    • Can I be notified of missed calls when my phone is off or outside of a coverage area?

      Yes, for Universal, Expedition, and eSIM World Sim Cards, you will receive SMS or email notifications when you miss a call due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a call or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed call notification.
30. How To Use Questions
    • There is no OneSimCard Menu (SIM Toolkit) in my Android phone. How can I fix this?

      Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

      If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

      Go to Settings>Security>Other Security Settings>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

      On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

      Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

       

<<   1   2   3   4   5   6   7   8   9   >>  

© 2006-2024 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved